Trail Hub Refund Policy

At Trail Hub, we are committed to ensuring the satisfaction of our guests and customers. Our refund policy is designed to provide a fair and transparent process for handling refunds across our various lines of business, including event bookings, merchandise purchases, and other services offered by Trail Hub.

• Refund Eligibility: Refunds are processed based on the specific terms and conditions of the service or product purchased. Each line of business at Trail Hub has its own set of refund policies, which are outlined at the time of purchase or booking.
• Requesting a Refund: To initiate a refund request, customers must contact Trail Hub’s customer service department within a specified period from the date of purchase or booking, as detailed in the specific terms and conditions for each service or product.
• Processing Time: Refund requests will be processed in a timely manner. The time frame for the refund to be reflected in your account may vary depending on the method of payment and the policies of the respective financial institutions.
• Refund Methods: Refunds will be issued to the original method of payment unless otherwise specified in the specific terms and conditions of the service or product.
• Partial Refunds: In certain cases, only partial refunds may be granted. The conditions for such partial refunds will be clearly outlined in the specific terms and conditions for each service or product.

Certain sales or bookings may be marked as non-refundable. In such cases, Trail Hub will provide clear communication of the non-refundable status at the time of purchase or booking.

Trail Hub reserves the right to modify this Refund Policy at any time. Any changes or modifications will be effective immediately upon posting the updated policy on the Trail Hub website. We encourage customers to review our Refund Policy periodically to stay informed of any changes.

If you have any questions about our Refund Policy, You can contact us:

• By email: info@thetrailhub.ca
• By visiting this page on our website: trailhub.ca
• By phone number: (289) 852-1008
• By mail: 722 Chalk Lake Rd, Uxbridge, ON L9P 1R4

Your satisfaction is important to us, and we strive to process all refund requests fairly and efficiently. Thank you for choosing Trail Hub for your outdoor adventure and event needs.